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Wednesday, August 31, 2011

Big companies who bully users

Paul Graham at Startup School '08, regarding taking care of your users:

"When you're small, you can't bully users, so you have to charm them."

"When you're big, you can maltreat them at will, and you tend to, because that's less work."

"You get away with it until the underlying conditions change, and then your victims all escape."

Oh, when times were simpler.